Frequently asked questions
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When can I expect my order to be delivered?
Delivery time is 8-13 business days. We process the order within 1-3 business days. After processing, delivery takes 7-10 days. Once the order has been shipped, we will send an e-mail with information about the order’s progress. We strive to make ordering and delivery clear and fast.
Can I cancel my order?
An order can be canceled within 30 minutes of being placed. After that time, it may already be being processed, and cancellation will not be possible. If you have any doubts, contact us as soon as possible.
What is the returns and exchanges policy?
You have 30 days from receiving your order to decide whether to return or exchange it. Contact our customer service team, and we will start the process.
What payment methods are available?
We gladly accept all major payment cards - Visa, Mastercard, Maestro, and American Express. We also accept BLIK, Apple Pay, and Google Pay.
Can I track my order?
After your order has been processed and shipped, you will receive an email with a tracking number. You can check your package status in the “Track your order” section on our website.
Is my payment information secure?
When you complete your order, your payment details are sent to external payment systems. The payment systems process this data immediately.